Apartments & Chalets - What is included
All of our properties are fully equipped. We also supply :
- All sheets, towels, pillowslips (1 per bedspace) and tea towels (beds are not made up). Towels are not supplied for spa pools.
- Doonas and pillows for all beds excluding day beds and sofa beds
- Firewood and starter pack of kindling, firelighters, matches
- Toilet paper, guest soaps (1 per bed space)
- Dishwashing liquid and dishwasher powder
- Aluminium foil and plastic wrap
- Garbage and recycle bags
- Gas bottles for BBQ's where indicated

How do I Book?
Bookings can be made through our live on line system , via email or by calling the office during office hours on the numbers on the Home page

How is my booking confirmed?
Bookings are confirmed by a confirmation email from our office, or by post if you do not have an email address. On Line bookings receive an automated confirmation at the time that your deposit payment is approved . Last minute booking confirmations can also be faxed to you.

What deposit do I pay, and how do I pay it?.
For on line bookings, a 50 % deposit or full payment if booking is made within 30 days of arrival is required by credit card to confirm your booking. Bookings made through the office require a 50% deposit paid within 14 days or full payment if booking is made within 30 days of arrival. Payment is by Mastercard, Visa, or Direct Deposit or Cheque. Full terms and conditions of booking are available from the Booking tab on the main menu

How do I collect my key?
Your booking confirmation email or letter will give you all the details that you require to collect your key during office hours. If arriving after the office closes, you will need to make arrangements to collect your key from our after hours facility. Please call or email the office to make these arrangements.

Can I hire Baby Items?
Portacots (no linen), high chairs, portable baby baths, stair guards, fire guards and a stroller are available for hire, at $20 per item for the duration of your stay, a credit card number is required for security. It is recommended you book early to ensure availability.

Can I have more people staying in the property than there are beds?
The short answer is NO, due to fire safety rules and property owners wishes. The only exception to this is one or two infants staying in port a cots.

Can I bring my Dog on holiday with me?
We have a few 'dog-friendly' properties. Please check with our office before booking if you wish to bring your dog. Excess cleaning charges will apply if a dog is kept in a property that is not classified as ‘dog friendly’. Dog owners are responsible for any damage caused, or excess cleaning is required on departure from a ‘dog friendly’ property. All dogs must be registered in their home local government area, and have a Dinner Plain Permit, available from the Alpine Shire. Dog owners must comply with Dinner Plain Local Laws with regards to dogs. Don’t forget to bring your ‘doggy doo’ bags. No other pets are allowed in any property

What Telephone & Internet Access is available in the village?
Telstra and Optus mobile networks are available in the village Vodaphone mobile network is NOT available. Some of our properties have incoming phone lines with local outgoing call access. Telstra Next G Wireless mobile is available in the village . Modem hire is available from our office click here for details

Do I need tyre chains for my vehicle?
All vehicles must carry chains during the proclaimed season – start of June long weekend to end of ski season. Chains must be carried from Harrietville on the western approach and Cobungra from the eastern approach. Chains must be fitted where directed. Failing to carry or fit chains when directed to do so is a driving offence and fines apply. Police actively patrol Mt Hotham and Dinner Plain during winter. Chains are available from Hoys Ski Hire in Harrietville and Billies Ski Hire in Omeo.

I have an All Wheel Drive Vehicle, do I need to fit chains?
The short answer is YES, only vehicles with engaged 4 wheel drive may proceed beyond chain fitting bays without fitting chains, unless the 4 wheel drive exception is removed and all vehicles are required to fit chains.

Is there fuel in Dinner Plain?
No, there nearest service stations are Bright and Omeo, so best to fill up before you climb the mountain. The service stations in these towns all carry Alpine Diesel, which is very necessary for diesel vehicles, which are prone to not starting if there is little or no Alpine mix in the tank.